PRIVACY POLICY

Website: PinellasSeniorLivingHelp.com

Effective date: September 2026

Pinellas Senior Living Help (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Who we are

Pinellas Senior Living Help is a Pinellas County resource operated by Sandra Cantu, a Florida Licensed Realtor® SL3642627, Jalexian Realty, Seniors Real Estate Specialist® (SRES®). We help families explore assisted living, memory care, independent living, and related home-transition questions. We are not an assisted living facility and we are not AHCA.

Information we collect

We may collect:

Contact details you give us — name, phone, email, city or ZIP, and the message you submit on our contact form
Care and housing details you choose to share — for example, that you are looking for assisted living, memory care, help selling a home, or that you are “not sure yet,” plus timing
Call and message records — if you call or text (727) 238-7772
Technical data — IP address, browser type, device, pages visited, and approximate location, collected by our website host (Wix) and standard analytics or advertising tools if we enable them
Cookies and similar tools — to run the site, remember preferences, and understand how the site is used

We do not require Social Security numbers, bank account numbers, or medical records to use this website. Please do not send sensitive medical details in the contact form.

How we use your information

We use your information to:

Respond to your inquiry and provide senior living or home-transition guidance
Refer you to licensed communities when that is what you asked for
Follow up by phone, email, or text
Operate, secure, and improve the website
Comply with law and protect our legal rights

Referral fees and sharing with communities

If you ask for help finding senior living, we may share relevant contact and needs information with one or more licensed communities so they can follow up or arrange a tour.

If you later move into a participating community after our referral, that community may pay us a referral fee. That fee is not charged to you. See our Referral Fee Disclosure. We do not sell your personal information.

Other sharing

We may share information with:

Our website host and email or form tools (currently Wix and related processors)
Service providers who help us run the site or communications
A licensed title, escrow, or other professional if you separately hire us for a real estate transaction
Authorities if required by law, or to prevent fraud or harm

Texts and calls

If you provide a phone number, you agree we may call or text you about your inquiry. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts and HELP for help. Consent to texts is not required to use our guidance services.

Cookies

You can control cookies in your browser. Blocking some cookies may limit site features. Wix and any analytics or ads we add may set their own cookies. See their policies for details.

How long we keep information

We keep inquiry records as long as needed to help you, run the business, and meet legal, tax, or real estate record-keeping requirements, then delete or de-identify them when they are no longer needed.

Your choices

You may ask us to:

Correct or update your information
Stop marketing emails or texts
Tell you what personal information we have about you, subject to legal limits

Email or call us using the contact details below. We will not discriminate against you for exercising these rights.

Children

This site is for adults and families making senior living decisions. It is not directed to children under 13. We do not knowingly collect information from children under 13.

Security

We use reasonable safeguards provided by our host and our own practices. No website is completely secure. Please use a private device when you share family details.

Changes

We may update this policy. The “Effective date” will change when we do. Continued use of the site after an update means you accept the revised policy.

Contact

Pinellas Senior Living Help

Sandra Cantu

Clearwater / Pinellas County, Florida

Phone: (727) 238-7772

Email: info@pinellassenior.com